Satisfaction Guaranteed!

If you are not totally satisfied with an item that you purchase, you may return it in its original, new condition within 30 days of purchase for a full product refund.

If the return is due to a product misrepresentation or product defect, we cover the return shipping charges. If returned for other reasons, including simply just a change of mind, return shipping charges will be the buyer’s responsibility.

Items returned for change of mind or buyer error may be charged a 10% restocking fee.

Incorrect Item Delivered

If we deliver the wrong item to you, we will cover the item return and deliver you the correct item completely at our expense.

Steps to Start a Return and Request a Refund:

1) Please contact us by either phone or email:
    Email us:
    Call Us:  1·800·659·2824
    Our Customer Service Hours are Monday-Friday 8AM-4PM EST

2) Our customer service representative will be glad to help you begin the process, and walk you through the next required steps to get the item returned or replaced.

3) Once the return is completed, we will issue you a refund to the original purchase method within 2 Business Days.

If you have any other questions or concerns, please contact us at your convenience.

Our return address:

Mpdirect, Inc.
Attn: ClocksPlus Returns
4800 126th Avenue North
Clearwater, FL 33762